IMMEDIATE ASSISTANCE (334) 792-1197
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IMMEDIATE ASSISTANCE (334) 792-1197
Want beautiful, site-finished hardwood floors, backed by the industry's best warranty? Find out why Hapwood® floors perform better than solid hardwood floors. Ask a Product Expert today.
HAPWOOD® BY HOWELL
Limited Warranty
The Hapwood® by Howell Limited Warranty Against Seasonal Movement and Limited Structural Integrity Warranty is as follows:
Installation of Any Flooring Constitutes Acceptance of Grade and Milling and Confirms Acceptable Job Site Conditions Exist for Installation.
It is the responsibility of the installer to confirm prior to installation that the Hapwood® flooring is of satisfactory appearance, including any variations of color and grade prior to installation. Once installed, Howell will not honor any claims concerning the appearance of the floor. It is also the responsibility of the installer to ensure that all job site conditions are acceptable for installation. See Hapwood® by Howell and NWFA installation guidelines
Hapwood® by Howell Limited Warranty Exclusions:
Proper floor maintenance
Implied Warranties
Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to the lifetime of the floor. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Remedy
The purpose of the Limited Warranty is to allow replacement of defective products. You should expect the replace to take approximately 60 days from the approval of the claim. Howell may, at its sole discretion, elect to refund the customer a portion of the original purchase price equivalent to the value of the affected product. The Limited Warranty does not include labor costs incurred to remove or reinstall products which shall be the sole responsibility of the customer. Under no circumstance will the value of a warranty claim exceed the original purchase price of the product.
Claims
To file a claim on our Limited Warranty contact Howell Hardwood Flooring, by phone at 334-792-1197 or by certified letter at P.O. Box 250, Dothan, AL 36302. Howell will request your contact information, information about the product, the installer, the interior conditions of the house or building, and other relevant parties. Howell reserves the right to have a representative inspect the floor and remove samples for analysis. Any attempt to repair, replace or refinish prior to Howell having the opportunity to inspect and approve corrective action will void this Limited Warranty. A certified flooring inspector will likely be used to assess the situation.
This writing is the complete and exclusive statement of the Limited Warranty, and is in lieu of all other express and/or statutory warranties. Howell assumes no liability for incidental or consequential damages. However, some states do not allow this exclusion, and it may not apply in all cases. This Limited Warranty gives you specific legal rights that may vary from state to state.
Hapwood® by Howell
Limited Premium Warranty
The Hapwood® by Howell Limited Premium Warranty Against Seasonal Movement and Limited Premium Structural Integrity Warranty is as follows:
Installation of Any Flooring Constitutes Acceptance of Grade and Milling and Confirms Acceptable Job Site Conditions Exist for Installation.
It is the responsibility of the installer to confirm prior to installation that the Hapwood® flooring is of satisfactory appearance, including any variations of color and grade prior to installation. Once installed, Howell will not honor any claims concerning the appearance of the floor. It is also the responsibility of the installer to ensure that all job site conditions are acceptable for installation.
All Hapwood® Limited Premium Warrantied Floors must be provided by a Certified Provider. (Click here to see Certified Provider Registration Form.)
A Hapwood® by Howell Limited Premium Warranty is:
The Limited Premium Warranty is lifetime:
The Limited Premium Warranty must be registered as follows:
The Limited Premium Warranty is transferable. (See Transfer Form – Ownership Change for a Hapwood® Limited Premium Warranty.)
The Limited Premium Warranty is free.
Hapwood® by Howell Limited Premium Warranty Exclusions:
Proper floor maintenance
Implied Warranties
Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to the lifetime of the floor. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Claims
To file a claim on our Limited Premium Warranty contact Howell Hardwood Flooring, by phone at 334-792-1197 or by certified letter at P.O. Box 250, Dothan, AL 36302. Please provide the street address and the name of the certified warranty holder. Howell reserves the right to have a representative inspect the floor and remove samples for analysis. Any attempt to repair, replace or refinish prior to Howell having the opportunity to inspect and approve corrective action will void this Limited Premium Warranty. A certified flooring inspector will likely be used to assess the situation.
Remedy
If seasonal moisture fluctuations causes the floor to gap, cup or crown more than .008”, and if all Limited Premium Warranty requirements are met, then Howell will repair or replace the problem floor at Howell’s discretion. You should expect the repair or replacement to take up to 90 days from receipt of claim. The original installer will be used unless Howell chooses otherwise.
If a delamination issue arises that is covered by the structural integrity warranty, Howell will repair or replace the problem floor at Howell’s discretion. The original installer will be used unless Howell chooses otherwise.
This writing is the complete and exclusive statement of the Limited Premium Warranty, and is in lieu of all other express and/or statutory warranties. Howell assumes no liability for incidental or consequential damages. However, some states do not allow this exclusion, and it may not apply in all cases. This Limited Premium Warranty gives you specific legal rights that may vary from state to state.
Hapwood™ by Howell
Limited Standard Warranty
Limited Lifetime Structural Integrity Warranty
Installation of Any Flooring Constitutes Acceptance of Grade and Milling and Confirms Acceptable Job Site Conditions Exist for Installation.
Hapwood™ by Howell Limited Standard Warranty Exclusions
Proper floor maintenance
Implied Warranties
Remedy
Claims
