HOWELL HARDWOOD FLOORING
Lifetime Structural Integrity Limited Warranty
Howell warrants that manufactured flooring shall not contain manufacturing defects in excess of industry standards (5%).
Howell warrants to the original purchaser (cannot be assigned or transferred) that all its manufactured products, in its original manufactured condition, shall be free from manufactured defects in milling and grading for the life of the product. In addition Howell warrants its engineered products against delamination for the life of the product. This warranty does not cover normal expansion and contraction of wood flooring due to seasonal changes. Cupping, buckling, checking or other wood movement due to moisture conditions not in conformance with NWFA Guidelines is not warranted.
25 Year Residential Limited Warranty
Howell warrants, to the original purchaser, that the factory finish for Howell manufactured products will not wear through or separate from flooring for 25 years from the date of purchase under normal residential traffic conditions provided proper maintenance and care instructions are followed.
3 Year Light Commercial Limited Warranty
Howell warrants, to the original purchaser, that the factory finish for Howell manufactured products will not wear through or separate from flooring for 3 years from the date of purchase under normal commercial traffic conditions provided proper maintenance and care instructions are followed.
Light commercial applications include salons, professional business offices and reception areas, light retail or specialty stores and boutiques. “Wet areas” such as commercial kitchens or heavy foot traffic (e.g. department stores, airport terminals, industrial floors, etc.) are not covered under this warranty.
Howell Limited Warranty Exclusions
Wood is a natural product with naturally occurring imperfections and appearance. Actual products may differ slightly in color, grain and appearance from illustrations and samples. These are not considered defects.
Howell assumes no liability for defects which are caused by improper shipping, handling or storage after the product leaves Howell’s possession. Howell also makes no warranty with respect to defects which are caused by improper preparation of the surface on which the product is installed or by defection installation. In addition this warranty does not extend to swelling, shrinking or to insect infestation after the product leaves Howell’s possession. It also does not extend to cupping, crowning or delamination caused by flooding or excess moisture greater than 13%.
This warranty does not cover defects or damage by improper installation, abuse or improper use of the finished product (including but not limited to use of abrasives on the finished product, sliding heavy objects across the finished product, damage caused by water or moisture changes, damage cause by spiked heels, insufficient protection from furniture, pebbles or sand). Warranty does not cover color changes caused by exposure to sunlight or ultraviolet radiation. Warranty does not cover gloss retention as gloss reduction normally occurs and is not a finish defect. Warranty is void if additional finish is applied to the product.
Cracks or checks in the surface of the planks due to low humidity, excessively high humidity or dramatic fluctuations in humidity are inherent in all wood products and may affect hour floor’s finish. Cracks, checking is not covered under this limited warranty. The use of a humidifier/dehumidifier may be necessary to maintain the proper humidity level between 35% – 55%.
Howell assumes no liability for incidental or consequential damages. However some states do not all the exclusion or limitation or consequential damages, so this exclusion may not apply to you.
The purpose of this warranty is to allow replacement of defective products. If Howell is to repair or furnish an equivalent replacement product, Howell may, at its sole discretion, elect to refund to the customer a portion of the original purchase price equivalent to the value of the affected portion of the product. This warranty does not include labor costs incurred to remove or reinstall products. Under no circumstance will the value of a warranty claim exceed the original purchase price of the product.
This warranty does not apply to any product designated as off goods including but not limited to Seconds, Economy Grade, Cabin Grade, Thrift Grade, Specials or Non Standard Items. Any product or products so designated are sold “As Is”.
Installation of Any Flooring Constitutes Acceptance of Grade, Milling, Finish
It is the responsibility of the installer to confirm prior to installation that the flooring is of satisfactory appearance, including any variations of color and grade prior to installation. Once installed, Howell will not honor any claims concerning the appearance of the floor.
To file a claim, first contact the party that provided the product. If unable to satisfy the claim contact by letter Howell Hardwood Flooring, P.O. Box 250, Dothan, AL 36302. Howell reserves the right to have a representative inspect the floor and remove samples for analysis. Any attempt to repair, replace or refinish prior to Howell having the opportunity to inspect and approve corrective action will void this limited warranty.